Survey Says? Outstanding Customer Service!
We’ve said it before, and we’ll say it again: we love hearing from you! If you ever have questions or comments, you can pop online to fill out a kudos or suggestion form, or you can scribble us a note on one of the comment cards by the grocery registers.
Some lucky shoppers also randomly receive a link to a customer experience survey on their receipt for $5 off their next shop. We’ve received countless responses, and we take all of them to heart, but we especially appreciate when you say nice things about us. So thanks! As we celebrate Co-op month, we’d like to share some of the best shout-outs to acknowledge our customer service superstars.
Jason & Ruby
Jason F. – Co-op Employee Since 2008
I didn't notice my cashier's nametag, but my receipt said Jason. He had just stepped back to the register, trading places with a different man who looked like he'd been covering for him. On a previous visit, my cashier (whom I'm guessing is Jason) had noticed an item I was purchasing and commented that he likes to eat it with a slice of cheese and a drizzle of balsamic. I've been buying this product for years but had never eaten it that way. I tried it and it was great. I appreciated his volunteering this idea. Very nice way to make a connection with a customer.
Jason has been working in this store for around 15 years and has always greeted me by name. He makes me feel appreciated and always asks me how I'm doing.
Knows me, my co-op number, incredibly friendly cashier, one of my favorites.
Ruby D. – Co-op Employee Since 2020
She always says hello and calls me by my name. She is cheerful and genuine when speaking to you.
I'm actually not sure if I saw Ruby on this visit but I want to recognize her anyway. No matter what she's doing, she seems aware of what's going on and is actively working. She seems to anticipate problems and keep things running smoothly.
Ruby is always very personable and greets me when I see her in the store.
Michael V.
Michael V. – Co-op Employee Since 2019
He's so lovely, kind, funny, and attentive to staff needs as well as customer needs. I always see him interacting lovingly with staff.
Every time I go to Michael's checkout stand he is super friendly and eager to share ideas. I really enjoy talking to him about certain issues. He's young and glad to help out.
I had a very nice conversation with Michael, he was efficient with the time I was at the register and it was nice to talk with him while there. Thanks for being so friendly, Michael!
Eli L.
Eli L. – Co-op Employee Since 2020
Eli is always friendly and says hello whenever we see each other.
Even when the store is at its busiest, Eli makes a point to greet me and other customers. He's a very fast and accurate checker. Always busy and keeping things moving in the store.
Eli is one of the best Co-op staff members. He greets me by name and always has a smile and kind words. When he is cashiering or bagging groceries, I select his line, knowing I can count on accuracy and efficiency, but especially warm service. Thank you, Eli!
Co-op Store Reviews
The friendly staff really makes every co-op visit a pleasure. I appreciate the fact that they are not only friendly to me, but they’re also friendly to new customers and people from out of town. It creates a real sense of community and cooperation.
! love this coop. Good vibe, assortment, and location. The staff is and always has been so nice! I’ve loved this coop for more than 20 years and still, it’s our favorite in the PNW! Just a good feel and trustworthiness to it!
I like being able to buy healthy, organic foods. I also appreciate the cooperative business model. The staff is very personable and friendly!
I am so grateful to have organic produce and other organic products readily available at this store. The staff members are very helpful whenever I have a question. On more than one occasion, one of the produce staff has introduced me to a new item I was unfamiliar with, like leek scapes and another vegetable from the broccoli family. If they didn't have an answer, they looked it up for me.
As always, the staff in the co-op was in good spirits. I like the fact that they treat everyone with respect and good cheer, whether they are a local or a traveler. I saw that there were some interesting things on sale and tried a new product that I really liked.
*Some comments have been edited for spelling and grammar.